Terms of Use

Last Updated: 16 January 2025

These Terms of Use constitute a legally binding agreement between you ("you", "your") and Neptun ("Neptun", "we", "our", or "us"). They govern your use of the Neptun Platform and related services ("Neptun Services"), whether provided directly by Neptun or through its affiliates.

By accessing or using the Neptun Platform, you confirm that you have read, understood, and accepted these Terms and any related policies. Continued use constitutes your agreement to comply. If you do not understand or accept these Terms, do not use the Platform.

Risk Disclosure

Digital Assets are highly volatile and involve significant financial risk. Before using the Neptun Platform, assess whether trading or holding Digital Assets aligns with your financial circumstances and risk tolerance.

Neptun does not act as a broker, advisor, agent, or fiduciary. No communication from us should be construed as investment or legal advice. You are solely responsible for your financial decisions. Always conduct your own research and consult professional advisors. We are not liable for any resulting losses.

1. Introduction

  • Neptun enables the creation and exchange of Digital Assets.
  • Your use of the Platform signifies acceptance of these Terms.
  • Read these Terms carefully. Contact us with any questions.
  • Additional terms may apply depending on your use.

2. Eligibility

  • Be a legal entity or individual with authority to enter into this agreement;
  • Have appropriate authorization if acting on behalf of another entity;
  • Not reside or operate in a jurisdiction where use of the Platform is unlawful.

We may revise eligibility requirements at any time, without notice.

3. Use of Platform

Access to the Platform is at our discretion. We may deny access at any time. You may not post harmful, defamatory, or misleading content, or manipulate markets. Breaches may lead to suspension or termination.

4. Fees

  • Applicable fees are listed on our Platform.
  • By using the Platform, you agree to pay all fees.
  • Fees may be deducted from your Wallet.
  • We reserve the right to amend fees.
  • Our fee calculations are final, barring manifest error.

5. Data and Record Keeping

We collect and retain your personal data to comply with legal obligations, including tax and anti-money laundering laws.

6. Access Requirements

You are responsible for the necessary equipment, software, and internet connection to use the Platform.

7. Transactions

  • Transactions made in error or with malicious intent may be canceled.
  • We may share transaction details as required by law or our Terms.

8. Instructions

  • You are responsible for the accuracy of submitted instructions.
  • Instructions are irrevocable once submitted.
  • We may credit or debit your Wallet accordingly.
  • You acknowledge the risks of internet-based transactions.

9. Execution

  • We do not guarantee the execution or timeliness of transactions.
  • We retain transaction records in compliance with legal obligations.

10. Conflicts of Interest

We do not owe you fiduciary duties unless expressly stated. We will manage conflicts of interest to safeguard user interests.

11. Transaction Limits

We may impose activity or transaction limits at our discretion.

12. Security

You are responsible for protecting your access credentials and devices. Notify us of any unauthorized activity immediately.

13. Privacy

Your data is processed per our Privacy Notice, which is incorporated into these Terms.

14. Amendments

  • We may modify these Terms at any time.
  • Changes may be effective immediately for legal or regulatory reasons.
  • If you disagree with the changes, stop using the Platform.
  • Continuing to use the Platform implies acceptance of changes, including fee updates.

15. Suspension and Termination

We may suspend or terminate your access for non-compliance, fraud, or legal reasons. We may close open transactions and deduct fees from your Wallet.

16–19. Intellectual Property

  • All rights in Neptun’s IP remain with us. You are granted a limited, non-commercial license to use it.
  • User-generated IP may be sublicensed and used by us to provide services.
  • Any IP created through your use of the Platform becomes Neptun’s property.

20. User Content

We are not responsible for user-generated content. We may remove or act against violations.

21. Prohibited Use

You may not use the Platform for illegal, fraudulent, or unauthorized purposes, including market manipulation or unauthorized commercial use.

22. Your Warranties

You confirm that you have legal authority to enter into these Terms and use the Platform in compliance with applicable laws.

23. Technology Disclaimers

The Platform is provided "as is" without warranties. We do not guarantee availability, accuracy, or uninterrupted access.

24. Indemnification

You agree to indemnify Neptun from claims arising out of your use of the Platform or violation of these Terms.

25. Limitation of Liability

Our liability is limited to fraud or willful misconduct. We are not liable for indirect damages or third-party failures.

26. Governing Law

These Terms are governed by English law unless otherwise required by applicable law.

27. Dispute Resolution

Disputes must first be addressed with us directly. If unresolved, they shall be settled by confidential arbitration under the LCIA rules.

28. Class Action Waiver

You waive the right to participate in any class actions against Neptun.

29. Contact

Reach our support team at https://t.me/neptunfunsupport. We may contact you via the information you've provided.

30. General Terms

  • Comply with all laws and third-party rights.
  • Communications may be recorded for compliance.
  • Official announcements are shared via X (formerly Twitter).
  • These Terms are the complete agreement between us.
  • Assignment of rights requires our written consent.
  • If any clause is invalid, the rest remain enforceable.
  • Certain provisions survive termination.
  • Neptun is not your agent or fiduciary.
  • We’re not liable for delays caused by force majeure.
  • We may offset amounts owed and disclose breaches to protect users.
  • You are responsible for taxes on your activity.

31. Wallets

Wallet services are provided by Privy.io. Neptun is not responsible for their operation.

32. Definitions

Key definitions such as "Digital Assets", "Applicable Law", and "Transaction" are outlined in the full Terms.